Delivery policy

Where we deliver and how much it costs

We deliver to your door in Medellín and in the Aburrá Valley towns listed below, and also in Rionegro with advance scheduling. The fee depends on the town and is added at the shipping step, before payment:

• Medellín: $20.000.
• Envigado and Itagüí: $22.000.
• Bello, Sabaneta and La Estrella: $25.000.
• Caldas and Copacabana: $38.000.
• Rionegro: $90.000, one day in advance.

If your address is outside this coverage area, message us on WhatsApp before you buy: in some cases we can arrange delivery at a different cost.

Pickup at our shop is free of charge.

When we deliver

We deliver every day, from 8:00 a.m. to 8:00 p.m., in three time slots you choose at checkout:

• Morning: 8:00 a.m. to 12:00 p.m.
• Afternoon: 12:00 p.m. to 5:00 p.m.
• Evening: 5:00 p.m. to 8:00 p.m.

A time slot is an arrival window, not an exact time: within it, delivery depends on that day's route. If you need it to arrive at a precise time —a proposal, a meeting, an airport— message us before you buy and we'll coordinate it.

How long it takes

• In Medellín and nearby towns, between 3 and 4 hours from when we confirm your order, within business hours.
• In Caldas and Copacabana, between 4 and 6 hours: it's best to schedule ahead.
• In Rionegro, delivery is scheduled one day in advance.
• Orders confirmed after 6:00 p.m. are usually delivered the next morning. If you need it to go out the same day, message us and we'll confirm whether we can make it.

What we need from you

For a smooth delivery, please tell us at checkout:

• The full address: street with number, neighborhood or complex, building, apartment or office, and a landmark.
• The recipient's name and a phone number where they'll answer.
• If the address is a business, residential complex or hospital, any instructions about front desks, hours or access restrictions.
• If it's a surprise, let us know: we won't announce the gift by phone to the recipient.

If no one is there to receive it

When we arrive and no one answers, we try to reach you and the recipient for fifteen minutes. If we can't reach either of you, we do the following, in this order:

• We leave the order with the doorman or at reception, when the place allows it and you authorize it. The delivery is then considered complete.
• If there's nowhere to leave it, the order returns to the shop and we arrange a second attempt. The second delivery costs the area's delivery fee.
• We keep the flowers at the shop until the next day. After that, since they're a perishable product, we can't guarantee their condition.

If the address was incomplete or wrong, the same applies: the second attempt has a cost. That's why it's worth double-checking your details before paying.

Store pickup

Puedes recoger tu pedido en Cra. 81 #34A-49, Laureles - Estadio, Medellín, Antioquia, todos los días, de 8:00 a. m. a 8:00 p. m. Te avisamos por WhatsApp cuando esté listo, y te pedimos recogerlo el mismo día: las flores están armadas y esperando.

Special dates

February 14, Mother's Day, Love & Friendship Day and graduation season are the busiest days of the year. On those dates, time slots fill up days in advance, deliveries may fall outside their usual window and some items sell out.

Our advice is simple: book ahead and choose a wide time slot. If you're buying on the same day, message us on WhatsApp first to confirm whether we can make it.

Circumstances beyond our control

Some things don't depend on us: downpours, road closures, protests, accidents, traffic restrictions or public order issues. When they happen, we let you know as soon as we find out and reschedule the delivery at no cost to you.

Upon receipt

Please check your order at the time of delivery: that it's the right product, that the add-ons you ordered are there and that the flowers are in good condition. If something isn't right, let us know that same day with photos and we'll resolve it under the exchange policy.

Effective date

This policy is effective from its publication and may be updated when our operations or the applicable regulations change. The current version is always the one published on this page.

Last updated: August 15, 2026.