Policies
The terms that govern purchases, delivery and the handling of your data. They're written to be read: if anything is unclear, message us on WhatsApp before you buy.
- Terms and conditionsThe terms that govern purchases on this site: who we are, how to place an order, how to pay, what guarantee you have and how we resolve any issue.
- Privacy policyWhat personal data we collect when you buy or contact us, what we use it for, who we share it with and how you can control it.
- Delivery policyWhere we deliver, how much it costs, how long it takes and what we do when something goes wrong at the door. Read it before scheduling a surprise.
- Rescheduling policyHow to change the date, time or address of a delivery that's already paid, how late you can do it and what happens if the order is already out for delivery.
- Exchange policyWhat we do if your order arrives damaged, wrong or incomplete: what the guarantee covers, how soon you need to let us know and how it's resolved.
- Personal data processingOur data processing policy, in accordance with Law 1581 of 2012 and Decree 1074 of 2015: purposes, data subjects' rights and the procedures for exercising them.