{"id":247,"date":"2026-08-12T19:06:51","date_gmt":"2026-08-13T00:06:51","guid":{"rendered":"https:\/\/chocolatesfloresmedellin.com\/politicas\/"},"modified":"2026-08-12T19:06:51","modified_gmt":"2026-08-13T00:06:51","slug":"politicas","status":"publish","type":"page","link":"https:\/\/chocolatesfloresmedellin.com\/en\/politicas\/","title":{"rendered":"Policies"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"247\" class=\"elementor elementor-247\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf247 e-flex e-con-full e-con e-parent\" data-id=\"cf247\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfh247 elementor-widget elementor-widget-html\" data-id=\"cfh247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cf-proto\"><section class=\"py-16 sm:py-20 bg-gradient-cream\"><div class=\"container-page\"><nav aria-label=\"Breadcrumb\" class=\"text-xs text-muted\"><ol class=\"-my-1.5 flex flex-wrap items-center gap-x-1.5\"><li><a class=\"inline-block py-1.5 transition-colors hover:text-brand\" href=\"\/en\/\">Home<\/a><\/li><li class=\"flex items-center gap-1.5\"><svg width=\"13\" height=\"13\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-line\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><span class=\"py-1.5 font-medium text-ink\">Policies<\/span><\/li><\/ol><\/nav><header class=\"mt-6 max-w-3xl\"><span class=\"eyebrow\">Legal<\/span><h1 class=\"mt-3 font-display text-4xl font-semibold leading-tight text-ink sm:text-5xl\">Policies<\/h1><p class=\"mt-4 text-lg leading-relaxed text-muted\">The terms that govern purchases, delivery and the handling of your data. They're written to be read: if anything is unclear, message us on WhatsApp before you buy.<\/p><\/header><div class=\"mt-10 max-w-3xl\"><ul class=\"flex flex-col divide-y divide-line overflow-hidden rounded-2xl border border-line bg-surface\"><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/terminos-y-condiciones\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Terms and conditions<\/span><span class=\"text-sm leading-relaxed text-muted\">The terms that govern purchases on this site: who we are, how to place an order, how to pay, what guarantee you have and how we resolve any issue.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/privacidad\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Privacy policy<\/span><span class=\"text-sm leading-relaxed text-muted\">What personal data we collect when you buy or contact us, what we use it for, who we share it with and how you can control it.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/entregas\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Delivery policy<\/span><span class=\"text-sm leading-relaxed text-muted\">Where we deliver, how much it costs, how long it takes and what we do when something goes wrong at the door. Read it before scheduling a surprise.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/reprogramaciones\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Rescheduling policy<\/span><span class=\"text-sm leading-relaxed text-muted\">How to change the date, time or address of a delivery that's already paid, how late you can do it and what happens if the order is already out for delivery.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/cambios\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Exchange policy<\/span><span class=\"text-sm leading-relaxed text-muted\">What we do if your order arrives damaged, wrong or incomplete: what the guarantee covers, how soon you need to let us know and how it's resolved.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><li><a class=\"flex items-center justify-between gap-4 px-5 py-4 transition-colors hover:bg-cream\" href=\"\/en\/politicas\/tratamiento-de-datos\/\"><span class=\"flex flex-col gap-1\"><span class=\"font-medium text-ink\">Personal data processing<\/span><span class=\"text-sm leading-relaxed text-muted\">Our data processing policy, in accordance with Law 1581 of 2012 and Decree 1074 of 2015: purposes, data subjects' rights and the procedures for exercising them.<\/span><\/span><svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"shrink-0 text-brand\"><path d=\"m9 6 6 6-6 6\"><\/path><\/svg><\/a><\/li><\/ul><\/div><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas T\u00e9rminos, privacidad, entregas y devoluciones.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-247","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/pages\/247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/comments?post=247"}],"version-history":[{"count":0,"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/pages\/247\/revisions"}],"wp:attachment":[{"href":"https:\/\/chocolatesfloresmedellin.com\/en\/wp-json\/wp\/v2\/media?parent=247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}